Web-based internet searches for digital health products in the United Kingdom before and during the COVID-19 pandemic: a time-series analysis using app libraries from the Organisation for the Review of Care and Health Applications (ORCHA)
Published in: BMJ Open
The traditional model of healthcare delivery is based on providing medical services through systems of hospitals, primary care facilities and outpatient clinics. However, the COVID-19 pandemic has profoundly disrupted the routine delivery of physical healthcare, resulting in the widespread deferral of elective, preventive and outpatient appointments by health authorities. Estimates suggest that as many as 40% of appointments have been cancelled or postponed by patients, as part of efforts to avoid public spaces as much as possible. In the USA, ambulatory care visits fell by 60% in the early phase of the pandemic, while in the UK alone, an estimated 1.5 million elective admissions and 2.6 million outpatient attendances were forgone as a result of COVID-19.
We explored if consumer interest in digital health products (DHPs) changed following the COVID-19 pandemic and the lockdown measures that ensued. We identified all web-based internet searches for DHPs in the UK using ORCHA app libraries, split over two periods, pre-COVID-19 lockdown (January 2019–23 March 2020) and post-COVID-19 lockdown (24 March 2020–31 December 2020).
There were 126 640 searches for DHPs over the study period. Searches for DHPs increased by 343% from 2446 per month prior to COVID-19 lockdown measures being introduced to 8996 per month in the period following the first COVID-19 lockdown in the UK. In total, 23/25 (92%) of condition areas experienced a significant increase in searches for DHPs, with the greatest increases occurring in the first 2 months following lockdown.
Musculoskeletal conditions (2.036%), allergy (1.253%) and healthy living DHPs (1.051%) experienced the greatest increases in searches compared with pre-lockdown. Increased search volumes for DHPs were sustained in the 9 months following the introduction of lockdown measures, with 21/25 (84%) of condition areas experiencing monthly search volumes at least 50% greater than pre-lockdown levels.
Our findings suggest that the COVID-19 pandemic has profoundly disrupted the routine delivery of healthcare, making face-to-face interaction difficult, and contributing to unmet clinical needs. This study has demonstrated significant increases in internet searches for DHPs by members of the UK population since COVID-19, signifying an increased interest in this potential therapeutic medium. Future research should clarify whether this increased interest has resulted in increased acceptance and utilisation of these technologies also.
Read the full research piece here: https://bmjopen.bmj.com/content/11/10/e053891
Hull patients to benefit from collaboration between Patients Know Best and ORCHA
Patients using the Patients Know Best portal to access their medical records and interact with the professional teams will be offered several opportunities, via the platform itself, to get free access to an ORCHA digital health library containing hundreds of highly rated health apps.
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ORCHA’s research team collaborated with Ulster University on a piece of research to discover whether the System Usability Scale can be used to reliably assess the usability of digital health products.
Founded by NHS clinicians, ORCHA is the world’s leading digital health evaluation and distribution organisation. We provide services to national health bodies across three continents, including the NHS in 50% of UK regions, delivering national accreditation frameworks, bespoke Digital Health Libraries, and professional recommendation tools, specific to the needs of our clients. ORCHA’s unique Review Engine assesses digital health solutions against more than 350 measures across Clinical/Professional Assurance, Data u0026amp; Privacy, and Usability u0026amp; Accessibility, plus additional criteria depending on needs.
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